Freshservice MCP Server

Overview

A powerful MCP (Model Control Protocol) server implementation that seamlessly integrates with Freshservice, enabling AI models to interact with Freshservice modules and perform various IT service management operations. This integration bridge empowers your AI assistants to manage and resolve IT service tickets, streamlining your support workflow.

Key Features

Enterprise-Grade Freshservice Integration: Direct, secure communication with Freshservice API endpoints
AI Model Compatibility: Enables Claude and other AI models to execute service desk operations through Freshservice
Automated ITSM Management: Efficiently handle ticket creation, updates, responses, and asset management
Workflow Acceleration: Reduce manual intervention in routine IT service tasks

Supported Freshservice Modules

This MCP server currently supports operations across a wide range of Freshservice modules:

Tickets
Conversations
Products
Requesters
Agents
Agent Groups
Requester Groups
Canned Responses
Canned Response Folders
Workspaces
Solution Categories
Solution Folders
Solution Articles

Components & Tools

The server provides a comprehensive toolkit for Freshservice operations:

Ticket Management

Tool	Description	Key Parameters
`create_ticket`	Create new service tickets	`subject`, `description`, `source`, `priority`, `status`, `email`
`update_ticket`	Update existing tickets	`ticket_id`, `updates`
`delete_ticket`	Remove tickets	`ticket_id`
`search_tickets`	Find tickets matching criteria	`query`
`get_ticket_fields`	Retrieve ticket field definitions	None
`get_tickets`	List all tickets with pagination	`page`, `per_page`
`get_ticket`	Retrieve single ticket details	`ticket_id`

Getting Started

Installing via Smithery

To install freshservice_mcp automatically via Smithery:

npx -y @smithery/cli install @effytech/freshservice_mcp --client claude

Prerequisites

A Freshservice account (sign up at freshservice.com)
Freshservice API key
uvx installed (pip install uv or brew install uv)

Configuration

Generate your Freshservice API key from the admin panel:
- Navigate to Profile Settings → API Settings
- Copy your API key for configuration
Set up your domain and authentication details as shown below

Usage with Claude Desktop

Install Claude Desktop from the official website
Add the following configuration to your claude_desktop_config.json:

"mcpServers": {
  "freshservice-mcp": {
    "command": "uvx",
    "args": [
        "freshservice-mcp"
    ],
    "env": {
      "FRESHSERVICE_APIKEY": "<YOUR_FRESHSERVICE_APIKEY>",
      "FRESHSERVICE_DOMAIN": "<YOUR_FRESHSERVICE_DOMAIN>"
    }
  }
}

Important: Replace <YOUR_FRESHSERVICE_APIKEY> with your actual API key and <YOUR_FRESHSERVICE_DOMAIN> with your domain (e.g., yourcompany.freshservice.com)

Example Operations

Once configured, you can ask Claude to perform operations like:

"Create a new incident ticket with subject 'Network connectivity issue in Marketing department' and description 'Users unable to connect to Wi-Fi in Marketing area', set priority to high"
"Update the status of change request #45678 to 'Approved'"
"List all critical incidents reported in the last 24 hours"
"Show asset details for laptop with asset tag 'LT-2023-087'"
"Create a change request for scheduled server maintenance next Tuesday at 2 AM"

Testing

For testing purposes, you can start the server manually:

uvx freshservice-mcp --env FRESHSERVICE_APIKEY=<your_api_key> --env FRESHSERVICE_DOMAIN=<your_domain>

Troubleshooting

Verify your Freshservice API key and domain are correct
Ensure proper network connectivity to Freshservice servers
Check API rate limits and quotas
Verify the uvx command is available in your PATH

License

This MCP server is licensed under the MIT License. See the LICENSE file in the project repository for full details.

Built with ❤️ by effy